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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal data.

Last updated:

Data Collection

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. The types of data we collect include:

Personal Information

  • Name, email address, and contact details
  • Company information and business details
  • Account credentials and authentication data
  • Payment and billing information

Usage Data

  • Log data, IP addresses, and device information
  • Browser type, operating system, and referral URLs
  • Pages visited, features used, and interaction patterns
  • Performance metrics and error reports

Business Data

  • Supply chain and trade compliance information
  • Product classifications and tariff codes
  • Supplier and customer relationships
  • Documents and attachments you upload

How We Use Your Data

We use the information we collect for the following purposes:

Service Delivery

Provide, maintain, and improve our platform features, including origin calculation, CBAM compliance, and supply chain governance tools.

Communication

Send you technical notices, updates, security alerts, and support messages. Respond to your inquiries and requests.

Analytics & Improvement

Analyze usage patterns to improve our services, develop new features, and enhance user experience.

Legal Compliance

Comply with legal obligations, enforce our terms of service, and protect against fraudulent or illegal activity.

Data Storage & Security

We implement industry-standard security measures to protect your personal data:

EU Data Hosting

All data is stored on secure servers located within the European Union, ensuring compliance with GDPR and EU data protection regulations.

Encryption

Data in transit is encrypted using TLS 1.3. Data at rest is encrypted using AES-256 encryption.

Access Controls

Strict access controls and authentication mechanisms ensure only authorized personnel can access your data.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Typically, data is retained for 7 years for compliance purposes.

Regular Audits

We conduct regular security audits and vulnerability assessments to ensure ongoing protection of your data.

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right to Access

Request a copy of all personal data we hold about you.

Right to Portability

Receive your data in a structured, machine-readable format (JSON/CSV).

Right to Erasure

Request deletion of your personal data (subject to legal retention requirements).

Right to Rectification

Correct inaccurate or incomplete personal data.

Exercise Your Rights

To exercise any of these rights, please contact us at privacy@psra.nl. We will respond to your request within 30 days.

Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our platform:

Essential

Strictly Necessary Cookies

Required for authentication, security, and core platform functionality. These cannot be disabled as they are essential for the service to work.

Optional

Analytics Cookies

Help us understand how you use our platform to improve user experience. These are optional and require your consent.

Optional

Preference Cookies

Remember your settings and preferences (language, theme, etc.) for a personalized experience.

Manage Cookie Preferences

You can manage your cookie preferences at any time through your browser settings or our cookie consent banner.

Contact & Data Protection Officer

If you have any questions about this Privacy Policy or our data practices, please contact us:

PSRA B.V.

Netherlands

Privacy Team

privacy@psra.nl

Data Protection Officer

dpo@psra.nl

Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.

Questions About Your Privacy?

Our privacy team is here to help. Contact us at privacy@psra.nl for any questions or concerns.